Shipping policy

Shipping Policy

We offer free shipping on all orders.

All products are made to order to ensure the highest level of quality. Fulfillment is handled by our trusted partners.

Processing Time

1–3 business days

Estimated Delivery Times

  • Switzerland: 5–10 business days
  • Europe: 5–12 business days
  • International: 7–15 business days
Please note that these are estimated timeframes and actual delivery times may vary.

Tracking

Once your order has been shipped, you will receive a tracking number to monitor your delivery at any time.

Customs & Duties

For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer and are not covered by Musterion.

Returns

You have the right to return your order within 14 days of delivery.

For full details regarding returns and refunds, please refer to our Return Policy.

Note
If you experience any unexpected delays, feel free to contact our support team — we’re here to help.